Help centre
Answers to the questions we hear most. Still stuck? Write to support and a person will reply within one working day.
Common questions
Do I need a subscription?
No. Every metric your device measures, all your history, and doctor reports are included free. bits+ is an optional $6 a month membership for guided programmes and long-term reports.
Does it work with my phone?
Yes. The app runs on iPhone with iOS 17 or later and Android 11 or later, and syncs with Apple Health and Health Connect.
How do I find my ring size?
Order the bits Ring with "Use sizing kit" selected. We send a free kit first; wear the sample size for a day, tell us your size in the app, and your ring ships within two working days.
Is bitshealth a medical device?
No. bitshealth devices are wellness products that help you notice patterns. They do not diagnose conditions. If a reading worries you, talk to a clinician and bring the doctor report from the app.
What happens to my data?
It is encrypted, never sold, and never used for advertising. You can export everything or delete your account at any time. See our privacy policy for details.
Can I wear more than one device?
Yes, and many people do. The app merges data from all your devices and uses the best source for each metric, for example the ring at night and the watch during workouts.
Shipping and returns
Shipping is free to the US, Canada, the UK and the EU. Orders leave our warehouse within two working days and arrive in three to seven days.
You have 60 days to try any device. If it is not for you, start a return in the app or email support@bitshealth.arph.org and we send a prepaid label. Glucose sensors can be returned unopened.
Warranty
Every device carries a two-year warranty against defects, three years for the bits Scale. Batteries are covered for 80 percent capacity for two years.
Talk to us
Email support@bitshealth.arph.org for device and app help, or orders@bitshealth.arph.org for anything about an order.